Return and Exchange Policy
At A K TRADERS, we strive to provide our customers with top-quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to return or exchange an item. To ensure a smooth and hassle-free experience, we have outlined our Refund and Returns Policy below:
Items purchased at full price qualify for a return (refund against store credit) or exchange if:
- Eligibility for Returns: Items must be returned within 30 days of purchase. The item must be unused, unworn, and in the same condition as when you received it. All original tags, labels, and packaging must be intact and undamaged. Personalized or customized items cannot be returned unless they are defective or damaged upon arrival.
- How to Initiate a Return: To initiate a return, please contact our Customer Support team at support@ treandworldwide.com Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
- Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item. A K TRADERS is not responsible for any items lost or damaged during the return shipping process.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days. Refunds may take additional time to appear in your account depending on your financial institution.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our Customer Support team to initiate the exchange process. Exchanges are subject to availability. If the requested item is not available, a refund will be issued instead.
- Defective or Damaged Items: If you receive a defective, damaged, or incorrect item, please contact us immediately. Provide clear photos of the issue along with your order number to expedite the resolution process. We will arrange for a replacement or offer a full refund, including return shipping costs, upon verification of the issue.
- Non-Returnable Items: Certain items are not eligible for return, including gift cards, downloadable software, and perishable goods.
- Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange unless they are defective or damaged upon arrival.
- Changes to This Policy: A K TRADERS reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Support team at support@treandworldwide.com We are here to assist you and ensure your satisfaction with every purchase. Note: This Refund and Returns Policy applies only to purchases made through the A K TRADERS website https://treandworldwide.com/) and may not apply to purchases made through third-party retailers.
Need help?
Contact us aktraders20121998@gmail.com for questions related to refunds and returns.